  | wow
07/10/07 (reviewed by: Anonymous from Anonymous Location) |  i have an order on the way right now
took a while to finaly get it shipped but its coming finally
they messed up the names of the guns and their features
and they do not take items off the list once htey are out of stock nor do they even mention the fact that they are out of stock
but right now the airsoft guns are on sale so u really cant complain all that much cause everything is so cheap |
|
 |
| horrible!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
03/27/07 (reviewed by: zane from Anonymous Location) | | Odered a xmas present for my son. he is all excited about his knew airsoft gun but what do u Know it did not work. When I tried to return it they did not want to give me my money back only a store credit but i did not want to by anything from them because their an awful store. never do business thank u |
|
|
| Worst Experience of customer service ever in
01/11/07 (reviewed by: Anonymous from Anonymous Location) | | It was a horrible experience. I bought R/C Stunt car for my son as Christmas gift and it does not work. They changed the phone # and then a message first said that they are off for holidays and will be back on 27th. No one picked the phone on 27th and no one returned so many voice mails left for RMA #. Then on 28th there was another message saying that they are now off till 3rd of January and even today no one is picking up the phone. No one replied to all the emails sent to customer service. They changed their 800 # to a non 800 # and even then you can reach to no one. Will never buy from them and will ask everyone to stay away. Buy from any website than this. Never had such a bad experience of customer service ever in my life.
|
|
|
| No Title
01/05/07 (reviewed by: Mad as a Mo'Fo! from anywhere) | | one order was badly damaged. my next order was short 2 items out of 3; ive emailed them many times, with no response. they havnt sent or refunded the 2 items they owe me. and they have no phone # to call either. |
|
|
| Dont waste time
12/29/06 (reviewed by: Anonymous from Anonymous Location) | | I placed an order a week before Christmas and paid for 2day shipping. My item ends up comming dec 26 and I figure o well at least I got it. Upon opening the package I find that they had sent me the wrong product. I have tried over and over again and cannot reach them on their phone, all I get it a stupid answering machine. My emails are always answered by "we're closed" or some message like that. |
|
|
| Very poor service
12/23/06 (reviewed by: Anonymous from Anonymous Location) | | Placed order on dec 13. received an email saying they would work "extra-hours" to get item shipped before holiday. Got an email on Dec 22 saying item was "backordered", and i could exchange order for any item in stock. Replied back immediately with another preferred item. Received email today saying that store is closed and will address all concerns on Dec 27! horrible online shopping experience. |
|
|
| Shame on Hobbytron
12/23/06 (reviewed by: Anonymous from Anonymous Location) | | I ordered for Christmas from (3) on line retailers.
1. The other two retailers noted that items were not in stock when the order was placed allowing me to order another item. Hobbytron only acknowledged that the item was not in stock at 3PM on the last shipping day before Christmas.
2. The other two retailers shipped with 2 days of receiving the order. Hobbytron sent an acknowledgement at 3PM on the last shipping day before Christmas 12/23 that my order would ship that day and would arrive the day after Christmas. I wasted 50.00 for next day delivery.
3. My e-mails for the status of the order went unacknowledged and of course there is no phone number to call on their web site.
Shame on Hobbytron.
|
|
|
| Wish I had known...
12/21/06 (reviewed by: Anonymous from Anonymous Location) | | Placed my order over a week ago and have heard nothing since then. Emailed support like the website suggests, and no reply. Called and got transfered to four different voice mail boxes, but no one will answer my messages. |
|
|
| One less present to wrap
12/19/06 (reviewed by: Anonymous from Anonymous Location) | | Order states processing for one week on an item "Guaranteed To Be In Stock". Called them and the phone was busy most of the day. Finally, it isn't busy, but no one answers. Then, at last the phone is answered, "sorry but we are only open during X hours" the message states. One problem, I was calling during the hours their website stated they were open. Oh, well, it's not like they bothered to answer the phone the 9 other times I tried to call them.
Just horrible customer service! |
|
|
| used products-beware
12/15/06 (reviewed by: Anonymous from Anonymous Location) | | - No email showing that order was placed
- Items arrives and is all beat up. Looks used.
- No response to me customer service email
- Long hold time on phone
- they will replace item, but I pay return shipping
- they will not work with me to get the to me in time for xmas.
what a bad customer experience! |
|
|
| No Title
09/15/06 (reviewed by: Dom from Anonymous Location) | | Very good store. |
|
|
| No Title
05/25/05 (reviewed by: Joshwa from Anonymous Location) | | This is very nice store, I will come back definitely! |
|
|
