  | MISERABLE SERVICE
07/14/07 (reviewed by: Anonymous from Anonymous Location) |  Days late in shipping wrong software with no one to answer phones, fax's, or e-mails. Assume the worst if you deal with these jokers! |
|
 |
| BEWARE!
07/07/07 (reviewed by: tom from Atlanta) | | I'd ordered PS E2 from Software Outlet before, and received it without problem. I finally decided to update to PS E5, and placed an order on June 5, 2007. My bank account was immediately charged, and a few days later I received an email stating the program was on back order but was expected to ship within a couple of days. After a week I began sending emails, and calling. After a month, I've yet to have a response so began checking reviews. I found an email which is suppose to bring a response: albert@softwareoutlet.com, and have written advising I'll be filing a complaint with the BBB. I'll also be contacting my bank to insure I get a refund. I'm only sorry I didn't check them out before they had my account number, and money! |
|
|
| Wort service I have ever seen
06/21/07 (reviewed by: Anonymous from Calif) | | I ordered a product and paid for second day air. That was 10 days ago. I can't get through ont eh phone, and they promptly charged my credit card. I will never do business with them again. And think you should not. |
|
|
| Customer Service A Joke
06/07/07 (reviewed by: Anonymous from Anonymous Location) | | I ordered software and received it fairly quickly. When I opened the package I found they apparantly mistakenly shipped the wrong software version. The receipt correctly indicated the actual software version I ordered and payed for. Instead I got sent the cheaper version which costs significantly less. For the last three weeks I attempted to reach by phone, e-mail and chat line(which is always closed) with no sucess. All I want is to get is what I ordered and payed for. Out of frustration I just sent the software back. It's been about a week and heard nothing yet. If I hear nothing back in a week I will contact my credit card company and dispute the charges.
Their customer testimonials on their website are a joke based on my experience. Poor customer service is an understatement. It should be rated as no customer service. Stay away from this place.
|
|
|
| I CAN'T BELIEVE I AM SO STUPID !!!
02/17/07 (reviewed by: STUPID@softwareoutlet.com from USA) | | Now when i google it I found that many people went and it's going thorough the same issues.
No customer service (just a machine), the charged up front my charge and days later the put me on back order.
It's been weeks and I can have my order cancelled and my money refunded.
:-( |
|
|
| Bad Experience with Softwareoutlet.com
02/12/07 (reviewed by: John from New Jersey) | | Ordered Quicken 2007, and few other softwares and received confirmation email the day. Two days later, a back order email came stating order will be shipped in 2-3 days. This happened two weeks ago and I contacted them via email and phone but received absolutely no response. |
|
|
| Great Customer Service Experience
02/03/07 (reviewed by: TMH from CA) | | I read the other reviews and I had the same experience regarding the email; however, I was able to speak directly with a customer service rep via the phone number provided in the email. I requested that they cancel my order due to the delay, and I received a credit to my account within 3 business days. I didn't have a problem at all. This was less than 2 weeks ago. |
|
|
| Should have read these reviews before orderin
02/02/07 (reviewed by: MikeO from UK) | | I ordered some software from these guys and the too the money through PayPal immediately. The next day I got an e-mail from them sayin "on backorder, should only be a couple of days" and that was the last I heard. This was a month ago. They have not responded to any e-mails or dispute messages through PayPal. I haven't tried phoning because I'm in the UK, but judging by the there reviews I wouldn't get a response anyway. I'm going to escalate with PayPal. |
|
|
| Ordered software - cant reach Software Outlet
02/01/07 (reviewed by: Anonymous from Anonymous Location) | | Ordered software they advertised via internet and they immediately charged my credit card. A couple of days later got an e-mail saying item mwas on back order and world be shipped in a "few days". E-mailed them to cancel my order and refund the charge to credit card. No answer. Also, tried to call them several times but lines busy or recorded message say no one is available. Stay away!!! |
|
|
| Charged my account and didn't send product.
02/01/07 (reviewed by: Robert L from Missouri) | | It has been a month since I ordered two copied of XP pro. Items still have not been received. My credit card was charged for them however and I am unable to get any kind of response from softwareoutlet.com via E-mail or phone. I am very dissatisfied....never again would I do any business with softwareoutlet. |
|
|
| No Answer
01/24/07 (reviewed by: John from Kentucky) | | Purchased Dreamweaver 8 before reading any reviews. The software is currently backordered and the tracking site reassures that the product will be arriving in the next couple days. I have called both numbers i can find many many times and never gotten a response.
DO NOT BE FOOLED INTO DOING BUSINESS WITH THIS COMPANY. |
|
|
| No service staff available
01/08/07 (reviewed by: Mike from North Carolina) | | I ordered a product 12/9, was backorded but charged my credit card immediately. Tried to cancel after waiting 3 weeks, could not get anyone on the phone (and instructions for cancel is you must call) over a 2 week period. No email or status from them on my order since 12/9 confirmation note. I had to call my credit card to file a "dispute" to charge back to them and credit my account. I wish I had read these other reviews before ordering. The comments on no service and immediate charging for back ordered items are right on the money. |
|
|
| Windows XP Pro Counterfeit
12/27/06 (reviewed by: Steve from Georgia) | | I made multiple purchases of Window XP Pro and five of the license numbers were the same. Now Windows update is telling me the software is counterfeit.
I have left voice and email messages and no one will return my messages. Stay away from these people |
|
|
| SOFTWARE DOES NOT WORK
12/25/06 (reviewed by: Anonymous from Anonymous Location) | | The stuff won't install properly - I got four very odd CDs for Microsoft Office and not one of them worked. CD key was not correct - probably fake! |
|
|
| No Title
12/20/06 (reviewed by: john LeB from AZ) | | Bought software online. Never shipped, refund Never showed up. Never answered phones. Online chat Never up. Never responded to emails. |
|
|
| Service is very bad...
12/19/06 (reviewed by: Anonymous from Anonymous Location) | | Ordered Win XP Pro.
after 2 weeks says microsoft stopped producing the product! I dint know that!
I would never recommend ordering anything which looks catchy in price from them... |
|
|
| No Title
12/19/06 (reviewed by: Bad experience from Anonymous Location) | | They're quick to charge your credit card, but never reply. No email, no phone.
I'll call my credit card to reject their charge. |
|
|
| Bad experience
12/10/06 (reviewed by: R McKay from Utah) | | Placed an order, they immediately charged my credit card. They said that it would ship in a few days. That was three weeks ago. I tried contacting them through email and thier phoner system with no luck making contact. I am calling my credit card to charge back to them and looking for the prodcut elswhere |
|
|
| Horrible Customer Service---no feedback, etc
11/09/06 (reviewed by: Wes from Columbia) | | Place an order, they immediately charged my credit card, emailed them three times over the next two weeks asking about the status of my order. Never got one response. Took three weeks to get the order and this only after calling my credit card company and asking that the charges be reversed.
A GOOD company would do the following:
1. Only charge the credit card once an order is shipped.
2. Notify the customer immediately if there is a problem with the order or if it is out of stock giving the customer the option of cancelling the order.
3. Respond to inquries (emails).
4. Respond to inquries within 48 hours.
SOFTWAREOUTLET.COM does not do any of these things. If you can live with this go ahead.....you have been informed. |
|
|
| OEM Software
11/09/06 (reviewed by: Anonymous from Anonymous Location) | | I have ordered twice succesfully from this company. Their customer service isn't up to other online standards but I've been happy. They generally don't email you until the've shipped the product. Last time I got an email saying one of my items was on backorder and would be in in 2 weeks with a link to change order if I wanted. About a week later my complete order came. |
|
|
| No Problems Here
08/04/06 (reviewed by: Anonymous from Anonymous Location) | | Ordered blindly from softwareoutlet.com without first doing research (usually do), didn't research until received product, so was worried that a license would be missing, etc. However, all software installed with no problems and I have no complaints whatsoever. I ordered three software products on Monday and received them on Friday. My order went perfectly, and all items were exactly as I expected from reading descriptions on their website. |
|
|
| Bad experience - no feedback whatosoever
10/21/05 (reviewed by: Bob from Montreal, Canada) | | I have ordered software from SoftwareOutlet.com 2 days ago and they credited my PayPal account 158.94$US, but I since then have had "no contact whatsoever" from SoftwareOutlet.com...
No initial confirmation e-mail for my order, no answers to 6 contact forms sent from their website afterwards. No answer by a person on the phone (I had to leave my messages on an answering machine), and no callback from them. No answer by their Fax machine... I tried sending faxes 3 times and never got communication to the Fax machine. No answer at their service contact email registered at PayPal. No answer at their administrative Whois contact e-mail. So I don't want to hurt this company but I feel uneasy that this company would be promoted by Epinions reviews. I have finally requested a cancellation of my order and reversal of the credit charge and of course I have had no answer whatsoever from SoftwareOutlet.com. I presently wouldn't recommend this company, their service has not been what I expect and receive otherwise on the Internet. I will follow up here on this experience with them as soon as developments occur. Stay tuned !....
Day 3 : Yesterday I wrote also at their info@ email address found on Epinions and still to date have had no feedback "whatsoever" from this company ... |
|
|
| Sold me a broken keyboard, didn't return call
09/20/05 (reviewed by: Ray from Catonsville MD) | | I order a keyboard and it arrived broken - the control key did not work and it was obvious. Tried to call to get an RMA. No answer, no return of message. |
|
|
| A NIGHTMARE EXPERIENCE! STAY AWAY FROM THIS C
08/12/05 (reviewed by: Jonathan B from Pennsylvania) | | A NIGHTMARE EXPERIENCE! STAY AWAY FROM THIS COMPANY! Absolutely the most atrocious, incompetent, unprofessional service and nasty, arrogant, rude, undisciplined, employees with bad attitudes up to and including top management! Ordered Corel Draw Graphics 12 and an additional instructional cd online. Received an e-mail INSISTING in ALL CAPS that I didn't supply an accurate shipping address. I immediately responded re-stating my home address, (like I don't know my own address?)! A week later got a second e-mail stating "FINAL NOTICE - order will be cancelled unless you supply correct shipping address!" Wrote back AGAIN requesting to be contacted by a manager. Received an insulting, infantile response from Jessica Fuentes, customer service(?) representative! Called to complain and was verbally abused by the "General Manager". Wrote to the company President and was completely ignored! Bought the Corel Graphics 12 from internet recommended VioSoftware at a LOWER PRICE!! There are just too many other good, discount, internet companies one can patronize to risk doing any business with these folks. |
|
|
