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TigerDirect
Store
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| Store: |
TigerDirect.com |
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| Link: |
Click Here |
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Customer Reviews |
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  | bad expeirnce with tiger direct
04/26/07 (reviewed by: Anonymous from Anonymous Location) |  really ... reallly ... really ... really bad ... (sorry, long story)
... I have several good experiences with them ... but they seems to get worse ...
1. I bought a brand new bare bone computer from tiger direct
2. they send me a used casing ...
I know it is used, because one of the plastic that holds the screws are already cut
3. that's not all
the front case is also broken
probably from shipping ... I never know ...
I kept asking them this question, they never answer me ...
4. of course, that's not all ...
I don't want to install the whole thing, and tested using the broken case; because that means, I have to uninstall & re-install the whole thing.
so, I ask them to send me a replacement; and wait for it, to install ...
5. of course, it takes them, really really long, and I decided to buy different case from different vendor
6. good thing, I can return the broken case easily; and even though I lost the shipping receipt, after asking them several times, they refunded the shipping fee ...
7. because it takes so long to ship the case, I have to decide, if I want to return the whole things, or give them a chance ...
I give them a chance ... BAD MOVE ...
... and I have to cut the UPC, in order to get the rebates, which, most of them, I haven't receive ... big surprise, right ?
8. by the time I have the case and able to test it, the CPU/motherboard is not working
9. at some point, I tried to call them, but got a hold forever
so, I decided, I won't call them again, but use email instead. pretty fast in replying via email
10. I tried to explain the whole situation;
I'm asking, if I will get a full refund, even if I already cut the UPC; because of their fault ...
but they just give me a generic reply ... sometime:
- we have refund your case (which they did, but that's not the point)
- it's up to the other department, if they want to credit you in full
it seems that they didn't try to understand the situation
I've sent them 50 emails or so
in total, probably I lost about $400 due to this incident ... with that amount of money, I already bought a new computer ... much much better than the bare bone
I've called & email with them, since a week after I receive the item (I order, sept 1, 2006). almost every other day ... and still doing it now ....
if you have a good experience ... you are lucky, like me, for the first several times ...
but you never know when is your bad luck day ...
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| | | great store
07/18/05 (reviewed by: Anonymous from Anonymous Location) | | Woud shop again! |
| | | Hidden cost cost them a customer
07/06/05 (reviewed by: Nick from MI) | | Great customer service, was able to get someone on the phone within 5 minutes of calling. Extremely helpful, helped me cancel an online order over the phone and place a new one, at the same time checking the backorder status of every product I considered with them on the phone!
Really liked this place until just today. I bought a PC that came -bundled- with a 30-day trial of "Pest Patrol" last month. 30 days later (today) I got a $30 charge for the "free trial". Called and they said "you should have sent it back within 30 days". NEVER was I notified of this little detail. What do they think "trial software" means anyway?
Will not buy from here again. Newegg has a better selection, much better prices, and no hidden costs that I've run into. |
| | | They make a fortune on shipping and no return
10/26/04 (reviewed by: Anonymous from Anonymous Location) | | Their emails are slick looking, but you'll more than make up for advertised price savings in their rediculous shipping charges. Also, you can NOT return anything there. Go to ******** and you'll get a better deal and return policy from other online venues. |
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